Refund policy

Refund, Cancellation & Return Policy
Last updated: July 24, 2026
Sodashii (sodashii.co.in) is operated by Arnav Avi (sole proprietorship). At Sodashii, we
want you to be happy with your purchase. This policy explains how cancellations, returns,
and refunds work.
1. Order Cancellation
Orders can be cancelled free of charge before they are shipped. Once shipped,
cancellation is no longer possible and the item must instead be returned upon delivery.
To cancel, email muteamc7@gmail.com or contact us via Instagram DM with your order number,
as soon as possible after placing the order.
2. Returns
Returns are accepted within [7] days of delivery, provided the item is unused, unworn,
and in its original packaging with tags intact.
For hygiene reasons, earrings (studs/piercings) are not eligible for return unless
defective or damaged on arrival.
To initiate a return, email muteamc7@gmail.com with your order number and photos of the
product.
Once approved, we will arrange a reverse pickup via Shiprocket where serviceable, or
ask you to self-ship the item to our returns address.
3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of
delivery with an unboxing photo/video.
Verified claims are eligible for a free replacement or full refund, including original
shipping charges.
4. Refunds
Once a return is received and inspected (or a cancellation is processed), refunds are
issued to the original payment method via the active payment portal.
Refunds are typically processed within 5–7 business days, though bank/card
processing may take a few additional days to reflect.
Shipping charges (if any) are non-refundable for returns made due to change of mind.
5. Non-Returnable Items
Sale/clearance items marked “final sale”
Customized or made-to-order pieces, unless defective
6. Contact Us
For any cancellation, return, or refund query: Email: muteamc7@gmail.com Secondary Email- arnav.avi31@gmail.com Phone: +91 8375909062